Privacy Policy

Last Updated: April 16, 2026

CaregivingWorks is a platform owned and operated by Rain Vibe Studios. We connect care seekers with caregivers. To provide this service, we must collect and process personal information. This policy explains how we handle your data across Canada, the EU, the USA, and Australia.

1. Information We Collect

We collect data to facilitate trust and safety within our directory.

  • Account Data:Name, email, phone number, and password.
  • Profile Data:Photos, hourly rates, availability, and location.
  • Sensitive Data:Background check results, certifications, and health-related care requirements.
  • Payment Data:Credit card info and billing address (processed via secure third-party gateways like Stripe).
  • Technical Data:IP address, browser type, and cookies to improve site performance.

2. How We Use Your Data

We use your information for the following lawful bases:

  • Service Delivery:To create profiles and allow users to message each other.
  • Safety & Verification:To verify identities and run background checks.
  • Communication:To send booking updates, security alerts, and newsletters.
  • Legal Compliance:To prevent fraud and meet tax or regulatory obligations.

3. Data Sharing and Disclosure

By using this site, you consent to sharing data in these contexts:

  • Public Profiles:Caregiver details (except private contact info) are visible to registered seekers.
  • Service Providers:We share data with background check companies, payment processors, and cloud hosting (e.g., AWS).
  • Legal Necessity:We may disclose data if required by law or to protect the safety of our community.
  • Business Transfers:Data may be transferred if the company is sold or merged.

4. International Data Transfers

Your data may be stored on servers located outside your home country (primarily in USA).

  • EU Users:We use Standard Contractual Clauses (SCCs) to ensure your data receives the same protection as it would in Europe.
  • Australian Users:We take reasonable steps to ensure overseas recipients do not breach the Australian Privacy Principles.

5. Your Rights and Choices

Depending on your location, you have the following rights:

  • Access & Correction:You can view and update your data via your account settings.
  • Erasure ("Right to be Forgotten"):You may request the deletion of your account and personal data.
  • Data Portability:You can request a copy of your data in a machine-readable format.
  • Opt-Out:You can unsubscribe from marketing emails at any time.
  • California Rights:Residents can request a list of categories of personal information sold or shared.

6. Data Security and Retention

  • Security:We use SSL encryption and firewalls to protect your data.
  • Retention:We keep your data only as long as your account is active or as needed to comply with legal/tax audits.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

8. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact our Data Protection Officer: